Contact Us
We are here to help. Whether you have a question about your order, need structural tracking information, or want to verify our cancellation terms — our support operations are active and ready to assist you.
RESPONSE TIME
24-48 business
hours
hours
SUPPORT HOURS
Monday - Friday
9am - 5pm MST
9am - 5pm MST
Customer Support Center
For immediate technical support or validation of existing shipments, please reach out directly through our channels listed above. To help us handle your inquiry faster, please include your full order details and invoice identification when emailing our team.
- Direct Support Phone: +1 (213) 609-0359
- Mailing Support Destination: BurnSwift, PO Box 12730, Ogden, UT 84404, United States
Looking for policy terms? Check our direct guidelines regarding your shipment tracking at our Shipping Policy or trace your return instructions on our Refund Policy page.