Refund Policy

1. Money-Back Guarantee

We stand behind the quality of BurnSwift. If for any reason you are not satisfied with your purchase, you may request a full refund within 60 days from the date of delivery. This guarantee applies exclusively to purchases made directly through our official website.

2. Conditions for a Refund Request

To be eligible for a refund, all of the following conditions must be met:

• Proof of Purchase: You must provide your order number or confirmation email.
• Product Return: The product must be shipped back and received at our official return center before the refund is finalized.
• Safe Packaging: Items must be sent in their original bottles or adequate protective packaging to prevent damage during shipping.
• Authorized Channel: Products purchased through unauthorized third-party resellers or retail storefronts are strictly ineligible.

3. Return Shipping Expenses

Please note that the customer is solely responsible for paying all return shipping costs. Shipping expenses incurred during the initial purchase are completely non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee or take responsibility for returns that are lost in transit.

4. Return Fulfillment Address

All physical products must be returned directly to our storage and fulfillment center at the following address:

Important: Do not send packages back without first contacting our customer service. Shipments sent without prior notification and return authorization may face significant tracking delays or refusal.

5. How to Initiate Your Return

To start your return process, please send an email containing your full name, original order number, and the reason for your request to our support desk:

Support Email: contact.nxsupplements@gmail.com

Our dedicated team will review your message within 24-48 hours and provide detailed instructions along with your unique return authorization details.

6. Refund Processing Timeline

Once your returned product is delivered and verified at our warehouse facility, your transaction will be reversed within 5-10 business days. Funds will be automatically sent back to the original credit card or payment method used during checkout. Please note that additional processing delays may occur depending on your specific banking institution.

7. Non-Refundable Situations

Refunds will be explicitly denied under the following conditions:

• Items returned without contacting support or missing tracking validation.
• Initial shipping and handling fees.
• Products severely modified or damaged due to improper return packing.
• Requests submitted after the expiration of our 60-day guarantee window.